Depending on the side initiating communication, there is a reactive transparency of the administration in Bosnia and Herzegovina, and it is based on citizens requesting information pursuant to the Freedom of Access to Information Act, and the requested information is then granted to the citizens upon their request; and there is a proactive transparency, where the administration publishes specific information on its own initiative because it wants to inform the citizens of its work, on their rights and obligations, or wishes to involve the citizens in decision-making processes pertaining to laws, policies, actions and other.

The Government of Serbia falls short of ensuring transparency of its work. By regularly publishing cherry-picked information from its sessions, access to all adopted decisions becomes hardly possible and the approach to provision of information unjustifiably selective. In addition, by irregularly reporting to the public on its performance, the Government reduces possibilities for public scrutiny of its results. Also, irregular reporting on budgetary performance adds to the overall picture of insufficient and low-quality reporting. Civil society in Serbia recognises these problems and holds the view that the Government’s decision making is for the most part hidden from the eyes of the public. If the Government wishes to adhere to the principles of good governance, it can only do so by thoroughly and regularly publishing detailed information about its activities and results, thus paving the way for free exercise of public scrutiny and facilitating the accountability for its actions.

The PAR Monitor is the result of research undertaken over the past year by the Think for Europe Network, with the goal of providing a systematic civil society monitoring of public administration reforms (PAR) in the Western Balkans. This exercise was motivated by the need to strengthen domestic, bottom-up pressure from the civil society sector in the long run, in order to ensure that post-EU accession, when the leverage of the EU’s conditionality in the governance area weakens, the reform drive endures. Based on a robust methodological approach, combining quantitative and qualitative techniques, and building on the EU’s Principles of public administration, the PAR Monitor measures the countries’ state of play in PAR, benchmarks them against each other, and provides recommendations for improvement. The PAR Monitor also ensures complementarity with the monitoring carried out by SIGMA/OECD and the European Commission. It, therefore, provides a citizen and civil society focused perspective on the EU-SIGMA principles. The PAR Monitor comprises an overall comparative regional report and six country reports, each including findings on the 23 compound indicators designed by the WeBER project team to monitor a selection of 21 EU-SIGMA principles. All findings can be accessed via the Regional PAR Scoreboard at www.par-monitor.org. This document provides a summary of the key regional findings in the six areas of PAR.

Governments across the Western Balkans have made efforts towards improving service delivery; however, they are still unable to meet their citizens’ expectations of more accessible, transparent and responsive services. Part of the problem is that governments continue to typically design and offer services on the basis of their own requirements instead of taking into account the perspectives and needs of the citizens they serve.

This report draws on a regional survey of 6172 respondents from Western Balkans aged 18 and older, surveyed in the second half of October and during November 2017 by using stratified three-stage random representative sampling. Its main aim was to explore perceptions towards the implementation of a citizen-oriented delivery of administrative services using the years 2015-2017 as a reference period. The main survey results are analysed below in four clusters: administrative simplification, e-services, feedback mechanisms of service delivery, and monitoring. 

TEN members produced background paper with the title “Coordination Requirements and Institutional Set-up in the EU Accession Process and Negotiations” for the needs of implementing Regional Workshop of the Network of the EU Integration Offices in South East Europe held in Montenegro, in the framework of GIZ Open Regional Funds for SEE – Promotion of EU Integration project.

Subdivided into six chapters, paper analyses requirements for institutional set-up and coordination in the overall EU integration process taking into consideration specificities of the Western Balkans enlargement and national coordination structures in the association process; institutional set-up and coordination requirements for accession negotiations from the view of the main structures needed for running accession negotiations; link between the policy making and coordination at the national level and EU accession; lastly, involvement of stakeholders such as civil society organizations and national assemblies in the EU accession process.

Background paper is available for download here.

In the framework of GIZ – Open Regional Funds for SEE – Promotion of EU Integration